Products can be returned within 30 days of purchase for a full refund subject to our terms.
All items sold by Kew Labs may be returned for a full refund within 30 days of purchase if the item is not defective or damaged. Items will be inspected for damage or defects on return and the refund issued after the inspection is complete.
Domestic Returns (US)
If an item needs to be returned for any reason and a refund is requested, Kew Labs charges a flat rate fee of $10.00 for units being returned within the USA. This fee will be deducted from the refund amount. Kew Labs reserves the right to choose the method of return shipping, with most US return shipments being handled through Fedex Ground.
International Returns
International returns to the US or UK must be arranged and paid for by the customer to receive a full refund.
To start a return:
- Email: support@kewlabstech.com with your order number and reason for return.
- A member of the Kew Labs team will respond to your request and upon approval, a return shipping label will be shared to your email.
- Kew Labs will inspect the product upon a return and issue a refund.